Visit our Customer Technical Support website where you can:
- Find Answers: Search frequently asked questions 24/7
- Chat: Chat online with a live representative 24/7
- Email: Ask a question via email and receive a detailed response, monitored 24/7
- Phone: Student telephone support 12pm–8pm ET,
M-F | 800-677-6337
Frequently Asked Student Questions
Some of your most frequently asked questions are below. If you still need help, please contact us using the information in the right sidebar.
- How do I use the Browser Check to make sure I can see all the media in my course?
- Where can I find the system requirements for third-party plug-ins and players?
- Will MyEconLab work with Internet Explorer 9?
- How can I access my course using Windows XP 64?
- Is MyEconLab compatible with Macintosh computers?
- How can I keep the IE Content Advisor from blocking MyEconLab?
- Where can I find information about my Pearson Education account?
- How do I register for MyEconLab?
- How do I get a MyEconLab student access code?
- How do I get my course ID for MyEconLab in New Design?
- When registering for MyEconLab, I get the error “Requires More Specific Product Information.” What should I do?
- How do I enroll in a new course using the same MyEconLab textbook as last semester?
- How can I take more than one course in MyEconLab at the same time?
You can retrieve your login name and password by submitting an online request form (also available from the MyLab and Master Sign In page). When completing this form, be sure to enter the email address you used to register for your MyLab course. Your login information will be sent only to this email address. If you need additional assistance, please call Customer Technical Support at 1-800-677-6337.
- What determines the assignments that appear in the Coming Soon area of the Announcements page?
- How do I use the graphing tool?
- How do I review homework?
- When I try to open an activity in my new course, I see a message that says it won't open because of a prerequisite or incomplete submission in the previous course. How can I complete this activity?